Security
Your security is our top priority. Learn about the measures we take to protect your assets and data.
CryptoCoEX employs bank-level security measures to protect your funds and personal information. Our comprehensive security framework includes multiple layers of protection designed to safeguard against various threats.
256-bit SSL Encryption
All data transmission is encrypted
Cold Storage
95% of funds stored offline
Multi-Signature Wallets
Multiple keys required for transactions
24/7 Monitoring
Continuous security surveillance
Protect your account with multiple security layers and best practices recommended by our security team.
Two-Factor Authentication (2FA)
Add an extra layer of security to your account by enabling 2FA. We support:
- Authenticator apps (Google Authenticator, Authy)
- SMS verification
- Email confirmation
Strong Password Requirements
- Minimum 8 characters with mixed case, numbers, and symbols
- Regular password change recommendations
- Password strength monitoring
Withdrawal Whitelist
Pre-approve withdrawal addresses to prevent unauthorized transfers to unknown wallets.
Data Centers
- SOC 2 Type II certified facilities
- Physical security with biometric access
- Redundant power and network systems
- Climate-controlled environments
Network Security
- DDoS protection and mitigation
- Intrusion detection systems
- Firewall and access controls
- Regular penetration testing
Code Security
- Secure development lifecycle
- Regular security audits
- Vulnerability assessments
- Bug bounty program
Regulatory Compliance
- Know Your Customer (KYC) procedures
- Anti-Money Laundering (AML) monitoring
- Compliance with local financial regulations
- Regular compliance audits
Security Certifications
- ISO 27001 Information Security Management
- SOC 2 Type II compliance
- PCI DSS for payment processing
- Regular third-party security assessments
Transparency Reports
We publish regular transparency reports on our security practices, incident responses, and compliance measures.
Follow these security guidelines to keep your account safe:
✓ Do's
- Enable 2FA on your account
- Use a strong, unique password
- Verify website URL before logging in
- Log out completely when using public computers
- Regularly review your account activity
- Keep your email account secure
- Update your browser and device software
✗ Don'ts
- Share your login credentials with anyone
- Use public Wi-Fi for trading activities
- Click suspicious links in emails
- Download software from untrusted sources
- Ignore security alerts or warnings
- Use the same password on multiple sites
- Access your account from shared devices
In the unlikely event of a security incident, we have established procedures to:
- Immediately secure affected systems
- Notify users of any potential impact
- Investigate the root cause
- Implement corrective measures
- Provide regular updates on resolution progress
- Conduct post-incident reviews
Report Security Issues
If you discover a security vulnerability, please report it to our security team at security@cryptocoex.com
CryptoCoEX maintains comprehensive insurance coverage to protect user funds:
- Crime insurance covering digital assets
- Cyber liability protection
- Errors and omissions coverage
- Business interruption insurance
Insurance coverage is subject to policy terms and conditions. For detailed information about our insurance policies, please contact our support team.
For security-related inquiries or to report incidents:
Security Team: security@cryptocoex.com
General Support: support@cryptocoex.com
For urgent security matters, please mark your email as "URGENT - SECURITY" in the subject line.