Privacy Policy
Last updated: 9/29/2025
CryptoCoEX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange platform and related services.
Personal Information
- Name, email address, phone number
- Date of birth and government-issued ID
- Address and verification documents
- Banking and payment information
Technical Information
- IP address and device information
- Browser type and operating system
- Usage data and analytics
- Cookies and tracking technologies
Transaction Information
- Trading history and patterns
- Deposit and withdrawal records
- Wallet addresses and balances
- Transaction metadata
We use your information for the following purposes:
- Providing and maintaining our services
- Processing transactions and payments
- Verifying your identity and preventing fraud
- Complying with legal and regulatory requirements
- Improving our platform and user experience
- Communicating with you about your account
- Marketing and promotional activities (with consent)
We may share your information in the following circumstances:
- With service providers and business partners
- For legal compliance and law enforcement
- In case of business transfers or mergers
- With your explicit consent
- To protect our rights and prevent fraud
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Multi-factor authentication
- Regular security audits and monitoring
- Secure data centers and infrastructure
- Employee access controls and training
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve security and prevent fraud
You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our services.
Depending on your jurisdiction, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Portability of your data
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us using the information provided below.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@cryptocoex.com
Support: support@cryptocoex.com